
My aunt (seventy plus years old and somewhat technophobic) decided to get a DSL connection, because it would cost her less than the Internet connection she had in her apartment and would also work faster than the ISDN line that was in place. The problem: she contacted OTE, the phone company, and instead of them sending a technician to set it up for her, they sent her a box with the materials in it, and a set of nigh-incomprehensible instructions in Greek for how to set it up. She did what I suppose one would have to call the logical thing.
She called me to set it up for her.
Problem one: I didn't know whether she'd had DSL set up on her regular phone line, or on her ISDN line. Problem two: I didn't know whether the DSL modem/router OTE had sent was for a plain old phone line, or for an ISDN line. Problem three ... the instructions were all in Greek.
I tried for half an hour to get it running, not knowing if the failure was my plugging it into the wrong outlet or whether it was that OTE hadn't turned on the DSL, or whether there was some obscure setting (I remembered something like that from setting up my own apartment's connection) that I'd simply flat-out missed. A call was placed to OTE's tech support line.
Twenty minutes on hold, and I got handed the phone. Tech support guy, who knew Greek but very little English, asked for the phone number of the ISDN line - something my aunt didn't have handy. As we struggled to find it, the phone cut off. We tried to call again, and never got back the DSL tech support people.
My aunt called the main OTE support line, and after another twenty minutes, got someone on the line, who said they'd send someone out to look at it ... who would charge forty euros for the visit ... and would simply check and see that it was plugged in properly, but wouldn't check anything with the computer (that's another department, apparently).
It was at about this point that I started to see glittering prisms cutting a crescent into my field of view, which I recall is a warning sign of an impending migraine.
The problem, I think, is that I came in at the tail end of the plan, after all sorts of decisions had already been made that I couldn't understand. Normally, I'm pretty good with tech, but I suspect that part of my comfort with anything technical I've been mucking around with is that I built it up from the ground, so to speak. My desktop computer, for example, is one I built myself from parts. And come to think of it, I've replaced just about every part of that machine at some point or other.
Actually, that reminds me of the anecdote from the Discworld novel The Fifth Elephant, about the axe of the Low King. It had been in his family for five hundred years, passed down through the generations. Of course, there were times that it needed to have its handle replaced, and times it needed a new head, but it was still the same axe.
I'm gathering information for the building of a new desktop datavault/game machine. I think I may call it Rhys, after the Low King, in honor of that axe...